Booking Conditions

Telephone booking conditions and essential information

The booking conditions set out here apply to bookings made directly with Choice Hotels Reservations or the Hotel Reception only. They do not apply to bookings made using the online booking facility at choicehotels.co.uk, or any third party websites. Booking terms and conditions for reservations made online may be found on the website at which the booking is made.

Call reservations to check availability. We require a non-refundable deposit of £25 per adult (£50 for Christmas/ New Year bookings) within 7 days of booking to secure a reservation. Deposits may be taken over the telephone by valid credit/ debit card (not Visa Electron) or forwarded by cheque to arrive at least 10 working days before the reservation arrival date. Make your cheque payable to 'Choice Hotels Ltd', print your reservation reference number on the reverse and forward it to CHOICE RESERVATIONS, 107 DICKSON ROAD, BLACKPOOL, FY1 2ET. When a deposit has been paid by cash or postal orders, we request full payment on arrival. When there is insufficient time for a deposit to be paid, we require a valid credit/ debit card number as a guarantee to secure accommodation and full payment is due on arrival. We do not send booking confirmation or a deposit receipt - to check the details of your reservation, please call Reservations on 0845 458 4222.

Claremont Roomotel - the 'Roomotel' is budget accommodation situated in a separate building across the road to the rear of the Claremont Hotel. Call Reservations on 0845 458 4222 for information and rates.

Cancellation - deposits paid are strictly non-refundable. If the accommodation is re-let, no further charge is made. In the event that the accommodation not be re-let, a charge of 2/3rds the total account (less VAT) is payable within 10 days of the original departure date. We advise guests to arrange insurance to cover costs in the event of unforeseen circumstances. Choice Hotels Ltd has selected Travellers' Protection Services to offer our guests peace of mind when booking their holiday. For information on cover available, call 0870 774 4053 and ask for a proposal form. Travellers' Protection Services forms no part of Choice Hotels Ltd. Customers must deal directly with the insurance company. Please note that any existing medical condition(s) should be disclosed to the insurance company at the time of purchasing your policy.

Early Booking Offers - on selected packages, limited rooms are available at discounted prices. These offers may be withdrawn at any time.

Single occupancy - rooms offered for single occupancy are limited and may be subject to a 'single occupancy charge' which could be double the published adult rate (including room upgrade supplements where applicable).

7 night stays - except at the Keswick Country House Hotel (KCHH) seven-night reservations must commence on Friday, Sunday or Monday. Arrival on any other day will incur an additional charge of £20 per adult.

Payment of accounts - your account is payable upon request or prior to your departure (for reservations of nine adults or fewer). Payment by personal cheque is strictly limited to the amount guaranteed by the cheque guarantee card. We cannot accept company cheques. Credit facilities are only available upon the presentation at reception of a valid credit/ debit card when checking in.

Christmas/ New Year bookings - we require a non-refundable deposit of £50 per adult and full payment is due by 1 December. For reservations made after 1 December, full payment is due at the time of booking. Full Christmas/ New Year booking terms and conditions will be dispatched with confirmation of the booking details.

Group Bookings - for groups of 10+ adults, we require full payment of accommodation charges up to six weeks before the reservation arrival date. Full group booking terms and conditions will be dispatched to the group-organiser with confirmation of the booking details. Please note that we do not accept stag and hen parties.

Conference Bookings/ Tour Operators - for reservations for conference delegates and reservations made by coach/ tour operators, we require full payment up to six weeks before the date of arrival. Full conference/ tour operator booking terms and conditions will be dispatched with confirmation of the booking details.

Travel/ Booking Agents - the terms and conditions set out here apply to travel agents and booking agents, except those agents with whom Choice Hotels Ltd has an existing contract. Choice Hotels Ltd will not pay commission.

Function/ Christmas Party Bookings - these should be booked directly with the hotel (see the 'contact/ location' page of this website). Full Function/ Christmas Party booking terms and conditions will be dispatched with confirmation of the booking.

Room requests - we cannot reserve specific room numbers but we will do our utmost to comply with your request for position, floor, facilities, etc.

Check-in and check-out - rooms are available from 2pm (3pm at KCHH). Rooms must be vacated by 10.30am (11am at KCHH). The hotel will store luggage for early arrivals/ late departures but Choice Hotels Ltd accepts no responsibility for theft, loss or damage to stored luggage. No reduction is made for temporary absence, meals not taken, premature departure for any reason, nor for accommodation not required after confirmation of booking. The hotel reserves the right to charge any individual causing willful damage to hotel property.

Entertainment - where entertainment is offered, the management reserve the right to alter the entertainment program without notice.

Accessibility - accessibility surveys at our hotels have identified hazards at the Viking Hotel and Keswick Country House Hotel, which cannot reasonably or practically be overcome. These hotels are therefore unsuitable for those with limited mobility. We are pleased to offer our sister hotels, the Cliffs, Claremont and Patterdale, as being more suitable, each having some level, ramped or lift access and some bedrooms which provide increased ease of use for those with limited mobility. Further information regarding accessibility may be obtained from Head Office by calling 01253 754211.

Pets - with the exception of guide dogs and hearing dogs for the deaf, we cannot accommodate pets.

Parking - all Choice Hotels have small car parks. Spaces are available on a 'first come, first served' basis and cannot be reserved. Vehicles are left at owners'/ customers' risk. The company does not accept responsibility for loss or damage. Any guest parking on company premises must leave their vehicle key at reception for the duration of their stay.

Rewards Scheme - The 'Keycard Discount' scheme has been replaced by 'Choice Rewards'. For information and details of how to apply for Choice Rewards membership, please visit www.choicerewards.co.uk or call 0845 604 1144.

The company is proud of the standards of accommodation and service offered to all guests. In the unlikely event that you should have cause for criticism or suggestion during your stay, please bring the matter to the attention of the Choice Manager so that efforts may be made to meet your requirements or resolve problems. We consider it unreasonable to make any criticism in writing upon your return home should the Hotel not first have been given the opportunity to attend to any matters arising during your stay.

Whilst taking every care to honour commitments, Choice Hotels Ltd regrets that it will not accept liability for any errors, omissions or cancellations howsoever caused.

The terms and conditions set out here comprise the agreement between you and Choice Hotels Ltd. The contract is deemed to have been made upon our receipt of the deposit. No employee or representative of the Company has the authority to verbally vary these terms and conditions. We will not be in a position to vary these conditions unless requested to do so in writing, with such variation confirmed by us in writing.